Terms and Conditions

COVID-19
Due to the ongoing global coronavirus pandemic, orders may take longer than usual to reach you. We have no control over whether this occurs, so please monitor the tracking number provided. Shipments to international destinations may be much more expensive and take much longer than usual, so please keep this in mind when placing an order.


Shipping
Shipping ceramics safely is an expensive task. As such, we have absorbed some of the cost, and we will always try and find you the most cost-effective option for your order. This sometimes means that we will split your order into multiple packages. If we find a shipping option that’s less than what you’ve paid for, we will refund the difference. 


Domestic shipping to the United Kingdom will usually take around 2 business days from the time of dispatch, depending on the circumstances. International shipments may take around 3 – 5 business days or longer. 


We will always aim to ship your purchased items as quickly as possible, but due to the high volume of orders placed at once, this may take up to a week. Please be patient as there is only 1.5 of us working to get everything out to you. 


When an item is posted internationally, it is under the receiving country’s jurisdiction, which includes all postal service and customs charges. If something goes missing or is delayed, please contact both me and shipping company. All lost or damaged items will be dealt with on a case-by-case basis.


Please keep in mind that there may be customs charges if you are making an international order, which you will have to pay on pickup or delivery of your parcel.


Returns
All sales are considered final, I am unable to offer cancellation or return options once you have placed an order. 


If you receive broken or wrong items, please contact me via email at hello@blankearth.co.uk with your reference number and photos of the items.


Caring for your ceramics
Handmade ceramics are more delicate and susceptible to chipping than mass-produced pottery, they are built for everyday use, but require care when using and cleaning. We suggest that you handwash your pots quickly after use, and try not to leave liquid in them for long periods, such as overnight. They will survive the dishwasher or microwave, but they’ll last longer if you don’t use them in this way. Any pots with non-ceramic materials, such as a teapot with a wood, metal and jute handle, should only ever be hand washed. 


Some pots may appear differently than the ones pictured on the website if there are multiple available of the same item. Everything sold by Blank Earth is handmade, so there will always be some variation between the pieces.